§ 3 Withdrawal rights for customers

You have the right to withdraw from this contract without stating a reason within 14 days. The withdrawal period consists of 14 days from the day that you, or a third party acting on your behalf

flexolan GmbH, Magirus-Deutz-Straße 12, 89077 Ulm, Fax: 0049 - 731 - 96 589 156, Tel. 0049 - 731-96589150

with a clear explanation (eg. by posting a letter, fax or email) of your decision to withdraw from the contact. You can use the withdrawal form template provided, but this is not required. 

The return address differs from the company address. Returns can only be sent to the following address:

SET Spedition und Logistik GmbH
Fachbereich Flexolan
Eislinger Str. 66
73084 Salach, Germany

In order to validate the withdrawal period, you need to notify us of your intention to exercise your withdrawal right before the end of the withdrawal period. The withdrawal right does not apply for goods which have not been pre-fabricated and which have been manufactured according to the individual choice or requirements of the customer. This also includes products from the acoustic image and ceiling panel categories, as well as products from the custom order configurator, which are manufactured according to the customer's requirements.

Consequences of withdrawal:

If you withdraw from the contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs incurred if you have chosen a delivery method different to our standard delivery), without delay, and within fourteen days from receiving your revocation from the contract.

For the refund, we will use the same payment method that you used to make the original transaction, unless we have agreed otherwise with you. Under no circumstances will charges be added to the refund. We reserve the right to refuse to issue the refund until we have received the returned items, or until we have received evidence that you have returned the items – depending on which of these arrives sooner. You need to return the goods without delay and in any circumstance, within fourteen days at the latest from the day on which you contacted us about your withdrawal from the contract. The deadline will be deemed as met if you dispatch the goods before the end of the fourteen day period. You are responsible for the direct costs of returning the goods. You only need to pay for any faults of the goods if these faults have been caused by unnecessary usage by you, according to a test for quality, properties and functionality.

End of withdrawal policy information

download revocation right

Download the sample revocation form (PDF)

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